Who we are
Hennikon Care Consult Ltd provides consultancy, training, governance, CQC registration support, quality improvement and managed support for care providers. For privacy matters, contact info@hennikoncareconsult.co.uk.
Registered office: Level 18 40 Bank Street, London, England, E14 5NR.
Information we collect
We may collect information you provide through contact forms, feedback forms, email, telephone or WhatsApp. This may include your name, organisation, job role, email address, telephone number, service type, enquiry details, feedback, testimonial permission and any documents or information you choose to share with us.
Please do not send unnecessary confidential service-user information, special category data or sensitive care records through general website forms. If a consultancy project requires document review, we will agree a suitable and proportionate method separately.
How we use information
- To respond to enquiries and consultation requests.
- To understand the type of provider support, training or consultancy you need.
- To prepare proposals, scopes of work, invoices and service communications.
- To manage provider feedback and testimonials where permission is given.
- To maintain records needed for business administration, legal obligations and dispute handling.
- To improve website content, services and enquiry handling.
Lawful bases
We use personal information where it is necessary to respond before entering into a contract, to perform a contract, to meet legal obligations, or for legitimate business interests such as managing enquiries, improving services and keeping appropriate records. Where testimonial wording is published with your name or organisation, we will rely on your permission.
Website forms and email delivery
Contact and feedback forms are processed through the website backend and delivered to Hennikon Care Consult Ltd by email using secure SMTP settings stored in the hosting environment. The website is hosted on Vercel. Email and hosting providers may process data only as needed to deliver the service.
Sharing information
We do not sell personal information. We may share information with trusted service providers such as website hosting, email, IT support, professional advisers or regulators where required. Where consultancy work involves third parties, we will discuss appropriate information sharing with you as part of the service scope.
Retention
We keep enquiry information only for as long as needed to respond, manage business records, provide services and meet legal or accounting requirements. Feedback and testimonial permission records may be retained while the testimonial is in use and for a reasonable period afterwards.
Your rights
Under UK data protection law, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to request data portability where applicable. You may also complain to the Information Commissioner's Office if you are unhappy with how your data is handled.
Security
We take reasonable steps to protect personal information, including limiting access, using secure hosting and keeping SMTP credentials out of public website code. No website or email system can be guaranteed completely secure, so sensitive information should be shared only through agreed routes.
Updates
We may update this policy as the website, services or legal requirements change. The latest version will be published on this page.
Contact
For privacy questions, email info@hennikoncareconsult.co.uk or call 078 3257 1012.
